Terms of Service

Last updated: March 2026

Introduction
1. Blanq Labs BV ("Blanq", "we", "our", or "us") develops a self-custody distributed-key wallet secured by a Trusted Execution Environment (TEE) ("Blanq Wallet" or "wallet") and related applications or services, which allow users to manage blockchain assets and transactions on compatible blockchains and similar networks (the "network").
2. Blanq makes client-side applications accessible via web browsers, native mobile apps, or third-party widgets ("Blanq App" or "App"), a server-side application ("Blanq Server" or "Server"), on-chain smart contract implementations ("Smart Contracts"), and, optionally, a hardware smartcard ("Blanq Card" or "Card"). These components, along with optional services such as fiat ramp and crypto exchange services (the "Services"), are jointly referred to as the "Platform".
3. These Terms of Service apply to your use of the Platform and all applicable combinations of its components and Services.
About Blanq
1. Blanq Labs BV is a company registered in the Netherlands with its registered office at Singel 542, Amsterdam 1017 AZ, The Netherlands.
2. If you would like to contact us, please see the Contact section at the end of these Terms.
3. Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and share information about you.
Eligibility
1. You must be 18 years or older and capable in your country of residence of entering into a legally binding agreement to use the Platform.
2. Your right of withdrawal. If you are a consumer in the European Union or the UK, you may have a statutory 14-day right to withdraw from a contract made at a distance without giving a reason. Here is how that applies to the Platform:
  - Blanq App (digital service): By completing the wallet setup process, you expressly request that we begin providing the service before your 14-day withdrawal period expires, and you acknowledge that you lose your right of withdrawal once delivery of the service has begun. If you have not completed setup, you may contact us at support@blanqlabs.com within 14 days to cancel without charge.
  - Blanq Card (physical hardware): You have a 14-day right to return an unactivated card from the date you receive it, in its original, undamaged condition and packaging. Once the card has been activated or linked to your wallet, it cannot be returned — activation permanently binds the card to your security configuration, meaning it cannot safely be resold or reissued to another person. To exercise your right for an unactivated card, contact us at support@blanqlabs.com within the 14-day period and we will arrange the return.
Your Licence to Use the Platform
1. The materials and content comprising the Platform belong to us or our third-party licensors. We give you permission to use them for the sole purpose of using the Platform in accordance with these Terms.
2. Your right to use the Platform is personal to you and you may not give this right to another person.
3. We grant you a non-exclusive, personal, non-transferable licence to access and use the Platform solely in accordance with these Terms.
4. Unless these Terms say otherwise, you agree not to:
  - copy any part of the Platform;
  - give, sell, or otherwise make any part of the Platform available to anyone else;
  - modify or alter any part of the Platform;
  - reverse-engineer, decompile, or attempt to access the source code of any part of the Platform that we have not made publicly available.
5. All intellectual property rights in the Platform belong to us or the people who have licensed those rights to us. You have no rights in or to any part of the Platform other than the right to use it under these Terms.
6. Feedback. We're always glad to hear how we can improve the Platform. If you share ideas, suggestions, or feedback with us, you grant us a permanent, royalty-free, worldwide licence to use them however we choose. We won't owe you any payment for this, and we won't identify you as the source without your consent.
How the Blanq Wallet Works
1. To use the Platform, access the Blanq App and follow the activation and setup process. If applicable, you will also need to acquire the Blanq Card from Blanq or one of its official partners.
2. The Blanq Wallet securely generates your master key (the "seed") and splits it into secure shares (the "shares") that are encrypted with authorisation artifacts from independent elements (the "factors"), all within a Trusted Execution Environment (TEE). Any transfer of blockchain assets out of your wallet ("withdrawal") requires access to a minimum required number (the "threshold") of shares to participate in the authorisation protocol ("Blanq protocol").
3. The Platform is self-custodial: Blanq never has access to your seed or the threshold number of shares, and can never execute a withdrawal on your behalf. This means only you can authorise transactions — a strong guarantee of your control. However, it also means that if you lose access to the threshold number of shares and cannot participate in the Blanq protocol, you may permanently lose access to your blockchain assets. Blanq cannot restore that access without your active participation in the protocol.
4. If you lose one of your shares, the Blanq protocol provides a way to restore it, provided you still have access to the other required shares in accordance with the protocol's recovery mechanisms.
Your Responsibilities
1. The Platform employs advanced capabilities to deliver the best security for your blockchain assets. Not all devices or environments support all of these capabilities and may therefore not be compatible with the Platform. It is your responsibility to check compatibility information provided by Blanq. Blanq will not be responsible for the cost of acquiring components that prove incompatible with your device.
2. While Blanq's security architecture significantly increases the protection of your blockchain assets, you must still ensure your device or environment is appropriately secured. Your blockchain assets may be at risk if your device is compromised.
3. You are solely responsible for keeping your device secure. Poor safety habits — such as failing to enable biometric authentication, storing a written PIN or password on or near your device, or failing to act immediately if your device is lost or stolen — significantly increase the chances of losing your funds.
4. Do not use the Blanq App on a device that has been "jailbroken", "cracked", "rooted", or otherwise had its software restrictions removed, as this may compromise the security of the Platform and your blockchain assets.
5. You bear full responsibility for the security of all independent elements and factors used to participate in the Blanq protocol's authorisation and recovery mechanisms. Blanq is not liable for any lost funds or unauthorised access resulting from the compromise of any of your chosen factors, whether they are third-party identity providers, device security features, or other recovery methods.
6. You bear full responsibility for any transactions executed, proposed, or authorised by AI agents, bots, or third-party interfaces that you connect to or authorise to interact with the Platform.
7. Blanq Card — no returns. Because of the security-critical role the Blanq Card plays in your wallet's key management, we do not accept returns once a card has been delivered. If you have questions before ordering, please reach out to us at support@blanqlabs.com before you buy.
8. Blanq Card — replacement within 90 days. If your Blanq Card fails to work as intended — for example, it cannot be read, paired, or used within the Blanq protocol despite following the setup guide — contact us at support@blanqlabs.com within 90 days of receiving it and we will send a replacement at no charge. This does not apply to cards that have been physically damaged, tampered with, subjected to extreme conditions, or used with unauthorised or modified software. We may ask you to return the defective card before shipping the replacement.
Fees
1. For certain operations or transactions through the Platform we may charge you a fee (the "Blanq Fee"). We will indicate to you if a Blanq Fee, and the amount of that fee, is payable before you confirm any operation or transaction.
2. To execute transactions on certain networks, you will need to pay fees set by the protocol and network operators, which fluctuate depending on network congestion ("Network Fees"). We may recommend a Network Fee based on current demand, but unexpected spikes in network activity can push fees above our recommendation. We will not be responsible for losses from transactions failing because the Network Fee was set too low. You may still be charged a proportion of the Network Fee even if your transaction fails.
3. Where applicable, Blanq may offer gas-abstracted transactions by absorbing Network Fees into its own Blanq Fee. In those cases, the Network Fee risks described above will generally not apply to you directly.
4. Fees may be charged as part of the transaction or collected later. If you decline to pay the Blanq Fee, or if you have insufficient funds to cover both the fee and the transaction, we may decline to process it.
Risks and Important Disclaimers
1. Market risk. We cannot guarantee that the value of any blockchain assets you acquire will not fluctuate. You buy or sell blockchain assets through the Platform entirely at your own risk.
2. Network risk. Transactions depend on the availability and operation of the blockchain network you use. Network issues may cause your transactions to fail or become unavailable. Due to the decentralised nature of these networks, Blanq is not responsible for errors or losses arising from network failures or failed transactions.
3. Not a bank — no regulated financial services. Blanq does not hold any financial services licence or authorisation and does not provide regulated financial services. Under the EU Markets in Crypto-Assets Regulation (MiCA, Regulation (EU) 2023/1114), providers of non-custodial wallet software are currently exempt from licensing requirements (Article 2(5)). Blanq operates as such an exempt provider — we hold no authority over your assets and have no ability to act on your behalf. Blanq is not a bank, and your blockchain assets are not bank deposits. They are not covered by any deposit protection or guarantee scheme, including the Dutch Deposit Guarantee Scheme (DGS) or any equivalent scheme in your country. Regulated services such as virtual bank accounts, fiat ramps, and crypto exchange services may be offered through our authorised third-party partners under their own licences, and will be governed by separate terms provided to you at the time of enrolment.
4. No advice. Blanq does not provide investment, financial, tax, or legal advice. Nothing on the Platform — including any information provided via integrated AI widgets or interfaces — should be construed as advice of any kind.
5. Tax. It is your sole responsibility to determine what taxes apply to your blockchain transactions and to report and remit them to the relevant authorities. Blanq is not responsible for determining, collecting, or remitting any taxes arising from your use of the Platform.
6. Technology risks. Blockchain technology and smart contracts are still maturing. While we work hard to maintain strong security standards, the Platform — including our own smart contracts and any third-party Dapps or Crypto Platforms you interact with — involves software that may contain bugs, unforeseen vulnerabilities, or be subject to malicious exploits. By using the Platform, you accept these inherent risks. To the maximum extent permitted by law, Blanq is not financially responsible for any losses arising from software defects, security breaches, or exploits affecting the Platform, its smart contracts, or the networks it interacts with.
Third-Party Services
1. The Platform allows you to access and use certain distributed applications ("Dapps"), third-party host environments (such as ChatGPT, Claude, or WorldApp widgets), and blockchain asset platforms ("Crypto Platforms") that are integrated or compatible with the Platform. These are provided by third parties unrelated to Blanq. While we facilitate your access to them, we are not responsible for them in any way. Your use of Dapps, host environments, and Crypto Platforms is not governed by these Terms and is not part of your relationship with Blanq. Please check the relevant provider's terms and conditions before using their services through the Platform.
2. These Terms set out the agreement between you and Blanq only. They do not apply to your relationship with third-party platforms, app stores, or widget hosts (such as Apple, Google, OpenAI, Anthropic, or Tools for Humanity) through which you access the Platform.
3. Not all Crypto Platforms and Dapps support all types of blockchain assets. Before initiating any transaction, make sure the assets you are sending are compatible with the recipient's wallet. You will not be able to recover assets sent to an incompatible wallet, and we will not be responsible for any resulting losses.
Acceptable Use
1. In addition to the other requirements in these Terms, this section sets out specific rules that apply to your use of the Platform (the "Rules of Acceptable Use").
2. When using the Platform, you must not:
  - circumvent, disable, or otherwise interfere with any security-related features of the Platform;
  - allow another person to use the Platform on your behalf unless you have expressly authorised them to do so;
  - use the Platform if we have suspended or terminated your access;
  - engage in, promote, or facilitate any illegal or unlawful conduct, including fraud, money laundering, breach of sanctions, or conduct that causes harm to any person or property.
3. We may monitor activity on the Platform to check compliance with the Rules of Acceptable Use, including to verify that the blockchain assets you manage were not obtained illegally.
4. Failure to comply with the Rules of Acceptable Use may constitute a breach of these Terms, and may result in any of the following actions (with or without notice):
  - immediate, temporary, or permanent withdrawal of your access to the Platform;
  - a formal warning;
  - legal action, including claims for costs and damages arising from the breach;
  - disclosure of information to law enforcement where we consider it appropriate or are required to do so.
5. The above responses are not exhaustive, and we may take any other action we reasonably consider appropriate.
6. You confirm that you are not located in, or a resident of, a country or territory subject to comprehensive sanctions or embargoes imposed by the European Union, the United Nations, the United Kingdom, or the U.S. Government; and that you are not listed on any applicable list of prohibited or restricted parties.
Platform and Terms Changes
1. The Platform and these Terms will both evolve over time. For routine changes to either — including minor product improvements, clarifications, or non-material updates to these Terms — your continued use of the Platform after the changes take effect means you accept them. For changes that materially affect the core functionality of the Platform or your legal rights under these Terms, we will give you advance notice through the Platform before they take effect. You are always free to stop using the Platform if you do not agree.
2. The most current version of these Terms will always be at https://blanq.ai/legal/terms.
3. Blockchain technology moves quickly, and we do our best to keep the Platform current. That said, we cannot guarantee that the Platform will always be available without interruption, errors, or defects — particularly when it comes to third-party networks and services outside our control.
4. Not installing updates may leave you exposed to known security risks and prevent you from accessing new functionality. Blanq is not liable for any losses you suffer as a result of not updating the Platform.
Suspension and Termination
1. The self-custody wallet. The Blanq Wallet is self-custodial: Blanq has no ability to freeze, seize, or restrict your blockchain assets. If you decide to stop using the Platform, simply transfer your assets to another wallet. No account closure or cancellation is required.
2. Optional services. If you have enrolled in any optional services — such as virtual bank accounts or exchange services — offered through our third-party partners, those accounts are governed by the relevant partner's terms. We will facilitate account closure on your request, subject to any applicable legal requirements for record retention.
3. When we may restrict access to Platform infrastructure. In limited circumstances, we may restrict your access to Blanq's app and server infrastructure — but not your blockchain assets — where: (a) we are legally required to do so by a court order, regulatory direction, or applicable law, including anti-money laundering and counter-terrorism financing obligations; (b) we have reasonable grounds to believe you have materially breached these Terms or engaged in illegal or fraudulent activity; or (c) we consider it necessary to protect the Platform, other users, or third parties from harm. Your blockchain assets remain accessible through the Blanq protocol in all such cases.
4. Where we restrict access for reasons other than an immediate legal or regulatory requirement, we will give you at least 30 days' notice. Any costs associated with withdrawing your assets are your responsibility.
5. If at any time you do not feel that you can agree to these Terms or any changes made to them, you are free to stop using the Platform at any time.
6. In the event we permanently discontinue the Platform, we will provide at least three (3) months' advance notice through in-app notifications and Platform updates, so you have sufficient time to migrate to an alternative wallet.
7. Restriction or termination of your access does not release you from any payment obligations already due to us.
8. Nothing in this section 12 affects any legal rights you may have under the law of the country in which you are resident.
Liability

The Platform is provided on an "as available" basis. To the maximum extent permitted by applicable law, Blanq makes no warranties — express or implied — about the Platform's fitness for any particular purpose, uninterrupted availability, or freedom from defects, beyond what is explicitly stated in these Terms.
1. We do our best to ensure that the Platform is of a reasonably satisfactory standard and matches any descriptions we have provided. However, as we do not own or produce the third-party applications, services, or networks you may access through the Platform, we cannot be responsible for them or guarantee ongoing compatibility with such services.
2. We will do our best to keep the Platform available, but we cannot guarantee uninterrupted or error-free access — particularly during scheduled or emergency maintenance. To the extent we are able to do so under applicable law, we exclude any implied commitments about availability or performance.
3. We will not be responsible for any losses you suffer as a result of using the Platform or any of its components, including failures or delays in accessing your blockchain assets or getting transactions approved.
4. For any claims arising from our provision of the Platform, our total liability to you will not exceed the Blanq Fees you paid us for the transaction that caused the loss. If you paid no Blanq Fees for that transaction, we will have no liability to you.
5. The above does not affect your rights under applicable law, including our liability for personal injury or death caused by our negligence, or for fraud.
6. Force majeure. Blanq is not liable for any failure or delay in performing its obligations caused by circumstances outside its reasonable control. This includes acts of government or regulatory authority (including sanctions enforcement or restrictions affecting blockchain networks or services), blockchain protocol changes, hard forks or chain reorganisations, failures of third-party infrastructure (such as RPC nodes or cloud providers), cybersecurity incidents affecting the broader ecosystem, and events such as natural disasters or pandemics. If such circumstances persist for more than 30 days and materially prevent Blanq from providing the Platform, we will notify you and you may discontinue use of the affected services without further obligation to us.
Indemnification
1. You agree to defend, indemnify, and hold harmless Blanq, its officers, directors, employees, and agents from any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) your use of the Platform in breach of these Terms; (b) your violation of any applicable law or regulation; (c) any transaction you initiate or authorise through the Platform; or (d) any claim by a third party arising directly from your actions or omissions in connection with the Platform.
2. Blanq reserves the right to assume the defence of any matter subject to indemnification by you, at its own expense and with legal counsel of its choice. You agree to cooperate fully with that defence.
General
1. These Terms of Service, together with our Privacy Policy and any separate agreement for regulated Services you enrol in, constitute the entire agreement between you and Blanq for the provision of the Platform. They replace any prior agreements or representations on the same subject.
2. If any part of these Terms cannot be enforced, the rest of the Terms continue to apply.
3. If we do not act immediately when you breach these Terms, that does not waive our right to act later.
4. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of our assets, provided that entity assumes our obligations. You may not assign or transfer your rights or obligations under these Terms without our written consent.
5. Notices. Legal notices to Blanq should be sent to legal@blanqlabs.com. Where we need to give you formal notice and we hold your email address, we will use it. Where we do not hold your contact details — consistent with our Privacy Policy — notice will be given via the Platform. Email notice is treated as received 24 hours after sending (unless a delivery failure is received); in-app notice is treated as received at the time of display.
Governing Law
1. The laws of The Netherlands govern these Terms and any disputes arising from your use of the Platform. The courts of The Netherlands have non-exclusive jurisdiction over any such disputes.
2. This does not affect your rights under the law of the country in which you are resident, including (where applicable) your right to have a dispute heard in the courts of that country.
3. These Terms are written in English. If we ever publish a translated version, the English version governs in the event of any conflict.
Contact
1. If you have questions about these Terms or any document mentioned in them, please email us at legal@blanqlabs.com.
2. If you choose to contact us, we will treat any personal data you provide in accordance with our Privacy Policy.